Featured / Integrated platform · John Lewis Partnership
From ambition to a
working Living platform.
One connected story across development, nationwide operations, resident experience and the capital to grow.
The ambition
Turn a retail estate, trusted consumer brand and service culture into a Living business people would choose and investors could back. Connect existing stores and development opportunities with a resident proposition, operating company and capital strategy.
Katherine’s role
Katherine translated between retailers, consumer specialists, developers, operators and investors. She set the vision, assembled the expertise and led one programme across estate strategy, planning, brand, procurement, operations and investment. Specialist teams and partners delivered the detail.
Shaping the places
Three distinct schemes at Reading, Bromley and West Ealing secured three planning consents, representing nearly 1,000 homes. Each needed its own commercial case, design, community engagement and route through planning, held together by an estate-wide strategy.
Mobilising the business
Katherine led mobilisation, bringing together teams across brand, resident experience, technology, services and governance. They delivered the detailed work to launch in nine months and operate across four schemes nationwide.
Funding growth and improving experience
A £500m institutional partnership connected the capital strategy to the brand and operating model. At the operating assets, resident and commercial performance improved: resident NPS rose from −2 to +40, rent increased and costs fell. An asset-level example also recorded a 15% improvement in net operating income.
The results
Operational performance results relate to Leicester and Leeds, not all four schemes. Sources: abrdn and HomeViews.
Explore the chapters
Each chapter shows a different part of the same capability: connecting property, consumer insight, operations and capital to make a proposition work commercially, operationally and culturally.